Affordable Aquaria

DOA Terms & Policies

If you experience a loss within 24 hours (from the time of delivery):

We can either issue a store credit or send a replacement on your next order.

Note: Pictures must be sent out of water with white background within 24 hours of delivery to claims@drreefs.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance.

It doesn't apply on expert livestock/live arrival guarantee only as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.