Shipment Procedure

All shipments are sent via UPS Priority Overnight service. Livestock is bagged in sterile and new saltwater, topped off with industrial grade Oxygen. All boxed in styrofoam coolers which includes either a heat pack or cold pack depending on the weather to maintain 68F-84F.

Live Arrival Guarantee

We offer a 24 hours live arrival guarantee only.

It doesn't apply on expert livestock/live arrival guarantee only as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

How to Claim a DOA

If you experience a loss within the guarantee timeframe of your purchase then please follow the claim terms and policies to receive a refund or store credit for the purchase price of the reported loss.

DOA Claim Terms & Policies

If you experience a loss within 24 hours (from the time of delivery):

We can either issue a store credit or send a replacement on your next order.

Note: Pictures must be sent out of water with white background within 24 hours of delivery to support@drreefs.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance and shipping charges are not refundable in any case.

It doesn't apply on expert livestock/live arrival guarantee only as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

If UPS delays the shipment and there are losses then in order for us to claim damages we must reship the losses otherwise UPS does not accept claims. We can't do refunds or credit in that situation.

Restocking Fee

There will be a 25% restocking fee if the order is canceled after we have acquired the livestock but if you like to postpone it or take store credit then we can arrange that for no fee.