Frequently Asked Questions

How do I place an order?

Please sign up for an account on the website by clicking on “My Account” and then click “Address” and fill out your information. Then click “Shop” and add livestock to your cart. If a livestock is missing or not mentioned please mention it in the additional information section at checkout and we will add it in. Simply submit the order after everything is in the cart.

Are all fish on your website in stock?

Most all fast selling fish or common fish like some verities of clownfish, tangs, gobies, blennies are in stock. While some may need to be requested and acquired before selling. If you like to know exact time line of your livestock feel free to contact us at (918) 964-3333 (Mon to Fri – 12PM to 6PM Central).

There are no sizes mentioned. What size are the fish?

Normally all fish are going to be medium size. If different size is required, please mention that in “additional info” section of the checkout page or simply contact us and we can adjust the sizes. Unless there is a drastic difference in cost between small medium and large, We keep our price the same. If there is significant increase in cost for size requested, we will get in touch with you before hand.

Guarantee?

We offer a 24 hours live arrival guarantee only.

It doesn't apply on expert livestock/live arrival guarantee only as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

I am missing some items from my order

This will happen if we find the livestock to be not 100% on our scale when it comes to health and quality. In such case we can refund the item or give store credit.

What do you feed your fish?

We feed a 50/50 mix of frozen mysis and brine. We add fish vitamins like selcon and garlic guard to our food. Also in some cases we add frozen blood worms. We buy food in bulk at https://www.jehmco.com/html/frozen.html. Please note that the food is in bulk about 2-3 lbs each brick. Once opened it will go bad soon on a normal hobbyist unless you are a very heavy feeder.

What salinity do you ship at?

All fish are shipped at 1.021-23 range while Inverts are more closer to 1.024-26.

How do you recommend to acclimate?
When do you ship?

We ship on Tuesday, Wednesday, Thursday making delivery days Wednesday, Thursday, Friday.

Note: UPS sometimes have blackout days for live animal deliveries specially in high mail traffic days like Christmas and certain holidays.

What is shipping cost?

Shipping charges are $59.99 and free shipping over $500.

Restocking Fee

There will be 25% restocking fee if order is cancelled after we have acquired the livestock. If you like to postpone it or take store credit we can arrange that for no fee.

How to submit a claim?

If you experience a loss within the guarantee timeframe of your purchase then please follow the claim terms and policies to receive a credit for the purchase price of the reported loss.

Claim Terms & Policies

If you experience a loss within 24 hours (from the time of delivery):

We can either issue a store credit or send a replacement on your next order.

Note: Pictures must be sent out of water with white background within 24 hours of delivery to support@drreefs.com and if a buyer doesn’t contact us within the specified time frame then we reserve the right to decline doa coverage. Store credits expire 60 days after the date of issuance and shipping charges are not refundable in any case.

It doesn't apply on expert livestock/live arrival guarantee only as they are guaranteed to arrive alive but are exempt from our extended guarantee after their arrival.

If UPS delays the shipment and there are losses then in order for us to claim damages we must reship the losses otherwise UPS does not accept claims. We can't do refunds or credit in that situation.